ADT® Authorized Dealer Serving Jacksonville, St. Augustine, & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service brings the common practice of supplying a neighbor a key to your home into the digital age. It removes the need for actual keys or passcodes and lets you oversee who has access to your Jacksonville home and for how long. Find out more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to feed your pets, collect your mail, or water your plants when you leave town. Typically, you would simply give them a house key. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you no longer have to worry about doors left unsecure or missing keys. 

What you’ll need is an ADT security system, a Google Nest doorbell, a compatible smart lock, and the ADT+ app that brings it all together. Here’s how to set it up: 

  1. You assign access to a trusted individual, like a neighbor or relative, with the ADT+ app.
  2. Following that, you configure permissions. You can provide neighbors with timed access, permitting them to come and go during a particular timeframe, or event-based entry. To illustrate, if a box is delivered, the system can unfasten the door to let them move it indoors once it verifies them.
  3. After you’ve programmed access, your Google Nest Doorbell with familiar face capability identifies your neighbor when they come near the door.
  4. Your ADT security system will disarm and deactivate the lock when the individual is authenticated as an approved visitor.
  5. You get real-time alerts as your friend, neighbor, or family member comes and goes. The app also provides a complete history. 
  6. Once the trusted neighbor exits, your smart door lock secures independently to safeguard your home.

You can provide access for any individual you want, such as a maintenance worker, dog walker, or a partner who shows up when you’re not there. This service is also useful during urgent situations, especially when you’re off site. For example, if a water sensor trips, your system can provide event-driven access so an individual can enter and shut off the water supply. Setting permissions is straightforward with the intuitive app. 

Make Your Jacksonville Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a terrific example of how ADT makes your Jacksonville home more versatile and secure while simplifying your daily life. This feature isn’t just for neighbors and relatives, as you’ll enjoy the face recognition and auto-unlock operability when you’re wrangling children or carrying in loads of groceries. Once you're inside, the door secures behind you automatically.

Request Your ADT Home Security System In Jacksonville With The Latest Features

Enjoy features like ADT Trusted Neighbor and smart surveillance with a new home security system in Jacksonville from Secure24 Alarm Systems. A national ADT dealer, we’re thrilled to provide the latest advancements from the leader in home security. Dial (904) 297-5779 today to get started. Our skilled team can answer your questions about ADT+, Google Nest cameras, and how to make it all work seamlessly.